Terms & Conditions

1. Business Information
Mark and Movement Art Therapy
Location: Sydney, Australia
Email: markandmovement@gmail.com
Website: www.markandmovement.com.au

2. Services Offered

  • One-on-one online transpersonal art therapy and counselling sessions

  • In-person and online group workshops

  • Customized workshops for organizations and businesses

  • Free downloadable resources

  • Creative art therapy packages

3. Booking & Payments

  • Bookings can be made via Halaxy or by contacting Mark and Movement Art Therapy directly via email or website contact form.

  • Full payment is required at the time of booking or within 24 hours of the scheduled appointment.

  • Payment methods accepted: credit card (stored securely on file), bank transfer.

4. Cancellations & Refunds

  • A 24-hour cancellation policy applies.

  • Cancellations made less than 24 hours before the scheduled session or failure to attend will incur the full session fee.

  • No refunds are available as this is an art therapy and counseling service.

  • If you have concerns about your session or experience, please reach out via email to discuss your concerns. While refunds are not offered, I am open to discussing alternative solutions, such as rescheduling where appropriate.

5. Social Media & Professional Boundaries

  • Mark and Movement Art Therapy maintains clear professional boundaries on social media to protect client confidentiality and uphold ethical standards.

  • Clients are welcome to follow and engage with public content but should be aware that therapy-related discussions will not take place in public forums.

  • If a client reaches out via social media for appointment-related matters, they will be redirected to email or phone.

  • Clients who were previously peers or social media followers and later become therapy clients should be aware that social media interactions may be minimized during the therapeutic relationship.

6. Confidentiality & Privacy

  • Client information is stored in a HIPAA-compliant system to ensure confidentiality and security.

7. Intellectual Property

  • All workshop materials, session content, worksheets, workbooks, and resources are the intellectual property of Mark and Movement Art Therapy.

  • Clients or participants may not share, use, or repurpose any materials without prior written permission.

8. Liability & Disclaimers

  • The services provided are therapeutic and complementary but not a substitute for medical or psychological treatment. If you have a medical or mental health condition, please seek appropriate professional care.

  • Therapy can sometimes bring up intense emotions and experiences, which is a normal part of the therapeutic process.

  • Workshop & group descriptions will include relevant risks and disclaimers to help participants determine if a workshop is suitable for them.

9. Complaints & Dispute Resolution

  • If you have any concerns or complaints about your experience, please email markandmovement@gmail.com to discuss the issue.

  • I aim to address concerns professionally and respectfully and will work with you to find a suitable resolution.

  • If a resolution cannot be reached, you may seek guidance from an appropriate professional association or regulatory body.

10. Changes to Terms & Conditions

  • Mark and Movement Art Therapy reserves the right to update these terms as necessary.

  • Any changes will be communicated to current clients via email, with a summary of the updates provided.

11. Professional Standards & Insurance

  • I hold a full Practitioner Membership with the International Institute for Complementary Therapists (IICT).

  • My practice is fully insured under IICT, ensuring professional coverage for all services provided.

  • I adhere to the ethical guidelines and professional standards set by IICT to maintain a safe, high-quality therapeutic environment.

  • I receive regular 1:1 supervision to maintain a high quality of service. I engage in continued professional development to enhance and develop my qualifcations, skills and therapeutic tools.

12. Commitment & Client Agreement

At Mark and Movement Art Therapy, I am committed to providing a safe, respectful, and professional therapeutic environment. By engaging in Transpersonal art therapy and counselling services, both the therapist and client agree to the following:

My Commitment to You:

  • I will provide a safe and secure environment at all times.

  • I respect client confidentiality. However, confidentiality may be broken if:

    • I believe the client may harm themselves or others.

    • Disclosure is required for professional supervision purposes.

  • Therapy will be client-led, ensuring that the client has choice and a voice throughout the art as therapy process.

  • I will be clear and transparent about the nature and focus of the therapy.

  • Every client will be treated with unconditional positive regard, respect, and care.

  • Art therapy images are securely stored on a Halaxy platform.

Client Agreement & Responsibilities:

  • Clients must be free from drugs and alcohol during their appointment.

  • Clients are expected to treat the therapist with respect and approach therapy with sincerity.

  • Clients must provide accurate contact details, including:

    • A nominated General Practitioner (GP), psychiatrist or psychologist

    • A next of kin/emergency contact.

    • Consent for me to contact these individuals if necessary, in collaboration with the client.

  • Clients do not need to prepare anything before their session unless advised.

  • Clients must ensure they are in a private and confidential space for sessions.

  • No recording of sessions is allowed.

  • All appointment-related communication must be via email, phone, or the website. Social media is not an appropriate communication channel.


By engaging with Mark and Movement Art Therapy’s services, you agree to these terms and conditions.

Updated March 2025